> For the complete documentation index, see [llms.txt](https://pandora-8.gitbook.io/rentease-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pandora-8.gitbook.io/rentease-documentation/fundamentals/getting-set-up/troubleshooting.md).

# Troubleshooting

#### If you are having trouble making a payment, here are some steps you can try:

1. **Check your payment method**: Make sure your payment method is valid and up-to-date. If you are using a credit or debit card, make sure the card has not expired and that you have sufficient funds available. If you are using a bank account, make sure your account is active and has enough money to cover the payment.
2. **Check your payment plan**: Make sure you are on the correct payment plan and that your payment is due. If your payment is overdue, you may need to make a catch-up payment before you can make future payments.
3. **Check for errors**: If you are having trouble making a payment, try checking for errors in the payment form. Make sure you have entered all required information correctly and that you have selected the correct payment method.

{% hint style="info" %}

#### If you are unable to resolve the issue, you can contact RentEase customer support for assistance.

{% endhint %}

#### If you are having trouble accessing your account, here are some steps you can try:

1. **Check your login credentials**: Make sure you are using the correct email address and password to log in. If you have forgotten your password, you can reset it through the "Forgot Password" link on the login page.
2. **Check your account status**: If your account has been deactivated or suspended, you will not be able to log in. Contact RentEase customer support to resolve the issue.
3. **Check your internet connection**: Make sure you have a stable internet connection when trying to access your account. If you are using a public Wi-Fi network, try switching to a different network or connecting to your home Wi-Fi.

{% hint style="info" %}

#### If you are unable to resolve the issue, you can contact RentEase customer support for assistance.

{% endhint %}